Carpe Toys Gift Policy

At Carpe Toys, we deeply value the customer experience and believe in enhancing it through our thoughtful gifting options. We understand that gifting is more than just the exchange of items; it's about conveying emotions and creating lasting memories. As such, we've designed our gifting process to be as seamless and user-friendly as possible, ensuring that both the giver and the recipient are delighted with every aspect of their experience. Below is our policy designed to make every gift special:

Gift Purchase Process:

Recipient's Email Address: When purchasing a gift from Carpe Toys, please provide the recipient's email address at the checkout page. This information is essential for us to communicate directly with the recipient about their gift, ensuring they have the option to exchange it if they wish.

Missing Email Information: If the buyer forgets to include the recipient's email address during the checkout process, we kindly request that you immediately send an email to our support team at carpetoys@gmail.com. Please include your order number and the recipient's email address. Our dedicated support team will then ensure the recipient receives all necessary information about their gift.

Support Team Initiatives: Our support team will contact the gift recipient via email, providing them with a unique code. This code can be used if the recipient wishes to return the gifted item and select a new one from our extensive catalog. This process is designed to be straightforward and accommodating, reflecting our commitment to an exceptional customer experience.

Returns and Exchanges:

Hassle-Free Returns: We are pleased to offer free returns on all gifted items. If the recipient wishes to exchange their gift, they can easily do so using the provided code, without any additional charge. This is part of our commitment to a seamless gifting experience.

Refund Policy: Should a refund be necessary, it will be processed back to the original payment account of the buyer. We ensure a transparent and fair process, keeping the interests of our customers at heart.

Additional Information:

No Pricing Information: In keeping with the spirit of gifting, no pricing information is included within the gift package. This decision is in line with our philosophy of creating a genuine gifting experience, focused on the joy of the gesture rather than the value of the item.
Our Commitment: At Carpe Toys, we are devoted to making every moment special. We understand the importance of gifting and strive to provide options that enhance and enrich the customer experience. Whether it's a birthday, holiday, or just because, we want every gift sent from our store to reflect the thoughtfulness and care of the giver, creating memories that last a lifetime.

Thank you for choosing Carpe Toys for your gifting needs. We are honored to be a part of your special moments and are here to assist in any way we can.