FAQ's
Please check below our FAQ's for our products. However, we want you to clarify any questions you may have, so don't hesitate to reach to us via our Contact Us page.
Shipping & Delivery
How long does it take to ship my order?
We strive to process and ship orders within 1-2 business days. Once shipped, delivery times typically range between 2-4 business days, depending on your location. However, in case of potential delays
or in certain times of the year with higher volume, it may take up to 8 business days to reach your home.
Do you offer international shipping?
Yes, we ship internationally to selected countries. Please refer to our shipping policy for more information on available destinations and shipping rates.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.
How much do you charge for shipping?
All our products are free shipping, as we strive to offer the most complete service to our customers and ensure a smooth delivery.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, you can initiate a return or exchange within 14 days of receiving your order. Please refer to our returns policy for detailed instructions.
Do you offer international shipping?
Yes, we ship internationally to selected countries. Please refer to our shipping policy for more information on available destinations and shipping rates.
Order Processing
How long does it take to process DIY wooden toy kits?
It typically takes 1-2 business days to process and prepare your kit for shipment.
Can I modify or cancel my order after it's been placed?
We strive to process orders quickly; however, if you need to modify or cancel your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request.
Kit assembly
How long does it take to complete a kit from Carpe Toys?
All our products have the difficulty, estimated time to complete the puzzle and the number of pieces. There are products that take 3h and some may take up to 10h, but the challenge is part of the fun.
Does the fun part end with the assembly?
Absolutely not! after the puzzle assembly, our products are interactive and bring more fun to our kids, From music boxes, to challenges like marble runs and doll houses, each product bring unique fun after being ready to play.
Please check each product description, images and video to know more of each of them.
Materials & Safety
What materials are used in your DIY wooden toy kits?
All our kits are certified and made from high-quality, sustainably sourced wood. Each kit includes all necessary materials, such as pre-cut wooden pieces, non-toxic paints, and child-safe adhesives.
Are your wooden toys safe for children?
Absolutely! The safety of our products is of utmost importance to us. Our wooden toys are carefully designed and tested to meet or exceed safety standards. However, we always recommend adult supervision while children are playing with our toys, especially as most of them are flagged as not appropriate to younger than 3 years old.
Learning & Development
How do your toys contribute to children's learning and development?
Our toys are designed to engage children in hands-on, interactive play that promotes learning and development across various areas. They encourage problem-solving, creativity, fine motor skills, spatial awareness, and cognitive development.
Can you provide examples of how your toys support specific learning skills?
Certainly! Our building block sets enhance spatial reasoning and problem-solving abilities. Our puzzle toys promote critical thinking and problem-solving skills. Our arts and crafts kits foster creativity and fine motor skills development.
Are your toys suitable for different age groups?
Yes, we offer a range of toys suitable for different age groups, from toddlers to older children. Each toy's age recommendation is clearly indicated on the product page to help you select the appropriate toy for your child's age and developmental stage.
Do you have educational resources or guides to accompany your toys?
Yes, we provide educational resources, guides, and activity ideas to accompany our toys. These resources aim to maximize the learning potential of our toys and provide parents and educators with additional support.
Toy Maintenance & Safety
How do I ensure the longevity of your wooden DIY toys?
To maintain the quality of our wooden DIY toys, we recommend keeping them away from excessive moisture, direct sunlight, and extreme temperatures. Regularly clean them with a damp cloth and avoid using harsh chemicals or submerging them in water.
Are your toys made with non-toxic materials?
Absolutely! We prioritize the safety of children. Our toys are made with non-toxic materials, ensuring they are safe for children to play with. We adhere to strict safety standards and regulations.
Are your toys tested for safety?
Yes, our toys undergo rigorous safety testing to ensure compliance with applicable safety standards. We prioritize the safety and well-being of children, and you can have peace of mind knowing our toys meet or exceed safety requirements.
Can your toys be used in educational settings, such as schools or daycare centers?
Absolutely! Our toys are not only great for individual play but also suitable for educational settings. Many teachers and educators use our toys to enhance classroom learning and promote hands-on engagement.