FAQ's

Please check below our FAQ's for our products. However, we want you to clarify any questions you may have, so don't hesitate to reach to us via our Contact Us page. 

Shipping & Delivery

We strive to process and ship orders within 1-2 business days. Once shipped, delivery times typically range between 2-4 business days, depending on your location. However, in case of potential delays
or in certain times of the year with higher volume, it may take up to 8 business days to reach your home. 

Yes, we ship internationally to selected countries. Please refer to our shipping policy for more information on available destinations and shipping rates.

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.

All our products are free shipping, as we strive to offer the most complete service to our customers and ensure a smooth delivery. 

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you're not, you can initiate a return or exchange within 14 days of receiving your order. Please refer to our returns policy for detailed instructions.

Yes, we ship internationally to selected countries. Please refer to our shipping policy for more information on available destinations and shipping rates.

Order Processing

It typically takes 1-2 business days to process and prepare your kit for shipment.

We strive to process orders quickly; however, if you need to modify or cancel your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request.

Kit assembly

All our products have the difficulty, estimated time to complete the puzzle and the number of pieces. There are products that take 3h and some may take up to 10h, but the challenge is part of the fun. 

Absolutely not! after the puzzle assembly, our products are interactive and bring more fun to our kids, From music boxes, to challenges like marble runs and doll houses, each product bring unique fun after being ready to play.

Please check each product description, images and video to know more of each of them. 

Materials & Safety

All our kits are certified and made from high-quality, sustainably sourced wood. Each kit includes all necessary materials, such as pre-cut wooden pieces, non-toxic paints, and child-safe adhesives.

Absolutely! The safety of our products is of utmost importance to us. Our wooden toys are carefully designed and tested to meet or exceed safety standards. However, we always recommend adult supervision while children are playing with our toys, especially as most of them are flagged as not appropriate to younger than 3 years old. 

Learning & Development

Our toys are designed to engage children in hands-on, interactive play that promotes learning and development across various areas. They encourage problem-solving, creativity, fine motor skills, spatial awareness, and cognitive development.

Certainly! Our building block sets enhance spatial reasoning and problem-solving abilities. Our puzzle toys promote critical thinking and problem-solving skills. Our arts and crafts kits foster creativity and fine motor skills development.

Yes, we offer a range of toys suitable for different age groups, from toddlers to older children. Each toy's age recommendation is clearly indicated on the product page to help you select the appropriate toy for your child's age and developmental stage.

Yes, we provide educational resources, guides, and activity ideas to accompany our toys. These resources aim to maximize the learning potential of our toys and provide parents and educators with additional support.

Toy Maintenance & Safety

To maintain the quality of our wooden DIY toys, we recommend keeping them away from excessive moisture, direct sunlight, and extreme temperatures. Regularly clean them with a damp cloth and avoid using harsh chemicals or submerging them in water.

Absolutely! We prioritize the safety of children. Our toys are made with non-toxic materials, ensuring they are safe for children to play with. We adhere to strict safety standards and regulations.

Yes, our toys undergo rigorous safety testing to ensure compliance with applicable safety standards. We prioritize the safety and well-being of children, and you can have peace of mind knowing our toys meet or exceed safety requirements.

Absolutely! Our toys are not only great for individual play but also suitable for educational settings. Many teachers and educators use our toys to enhance classroom learning and promote hands-on engagement.