Shipping policy

Shipping Policy:

At Carpe Toys, we want to make your shopping experience as convenient and enjoyable as possible. That's why we offer the following shipping policy:

Free Shipping

We are pleased to provide free shipping on all orders. We believe that free shipping adds extra value to your purchase, making it more affordable and hassle-free. No minimum order value is required to qualify for free shipping. Whether you're buying a small toy or a larger playset, shipping is on us!

Fast and Reliable Delivery

We understand the excitement of receiving your order promptly. Our dedicated team works diligently to process and ship your items as quickly as possible. Once your order is placed, it will be carefully packed and dispatched within 2 business days. We partner with trusted shipping carriers to ensure reliable and efficient delivery to your doorstep.

Our deliveries usually arrive at your home address within 2-3 business days, but in case of high volume or any potential delay, it can be extended up to 8 business days.

Due to international regulation, Carpe Toy's is not allowed to ship glue, ink, batteries or any material that may be considered harmful or toxic.

Tracking Information

For your convenience, we provide order tracking for all shipments. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery and plan accordingly. Rest assured, you'll always be informed about the status of your package.

Free Returns

Your satisfaction is our top priority. We want you to feel confident and happy with your purchase. If for any reason you are not completely satisfied, we offer free returns on all eligible items. Whether you changed your mind or received a defective product, we will gladly assist you in the return process.

Easy Return Process

Returning an item is hassle-free with Carpe Toys. Simply contact our customer support team within 14 days of receiving your order, and we will guide you through the return process. Once your return is approved, we will provide you with a prepaid shipping label. You can then securely package the item and send it back to us. As soon as we receive the returned item, we will process your refund or initiate an exchange, depending on your preference.

Conditions for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products may have specific return requirements, such as unopened packaging or tags still attached. Please refer to our Returns & Exchanges policy for detailed information on product eligibility.

Customer Support

If you have any questions or need assistance with shipping, returns, or any other inquiries, our friendly customer support team is here to help. You can reach us via email at carpetoys@gmail.com. We strive to provide prompt and helpful assistance to ensure your shopping experience is exceptional.